Sienna Cosmetics London

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Terms and Conditions

Terms & Conditions – Sienna Cosmetics London

Effective Date: [01/05/2026 ]

Welcome to Sienna Cosmetics London. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. About Us

Sienna Cosmetics London (“we”, “us”, “our”) is a cosmetics brand based in London, United Kingdom.

For enquiries:

2. Use of Our Website

By using our website, you agree:

You are at least 18 years old or using the site under supervision
To use the website only for lawful purposes
Not to misuse, disrupt, or attempt to hack the website

We reserve the right to suspend or terminate access if these terms are violated.

3. Products & Descriptions

We aim to ensure all product descriptions, images, and prices are accurate. However:

Colours may vary slightly due to screen settings
Product availability may change without notice
We reserve the right to modify or discontinue products at any time

4. Orders

When you place an order:

You will receive an order confirmation email
All orders are subject to acceptance and availability
We reserve the right to cancel or refuse any order

Reasons for cancellation may include:

Payment issues
Suspected fraud
Product unavailability

5. Pricing & Payment

All prices are listed in GBP (£) unless stated otherwise
Prices may change without notice
Payments are processed securely through third-party providers (e.g., Stripe, PayPal)
We are not responsible for additional bank or transaction fees

6. Shipping & Delivery

Delivery times are estimates and not guaranteed
We are not responsible for delays caused by couriers or customs
Risk passes to you once the product is delivered

You must ensure your delivery details are correct before placing an order.

7. Returns & Refunds

We want you to be satisfied with your purchase.

For hygiene reasons, cosmetics products are non-returnable

8. Faulty or Damaged Products

If you receive a faulty or damaged item:

Contact us within 48 hours of delivery
Provide photos as evidence
We will offer a replacement.

9. Intellectual Property

All content on this website (including images, logos, text, and branding) is the property of Sienna Cosmetics London.

You may not:

Copy, reproduce without permission

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses
Our total liability shall not exceed the purchase price of the product

Nothing in these terms excludes liability personal injury caused by negligence.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Third-Party Links

We may include links to third-party websites. We are not responsible for their content or policies.

13. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Return and Refund Policy

At Sienna Cosmetics London, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.

1. Returns Eligibility

Due to hygiene and safety reasons items are non- refundable , we only accept exchange under the following conditions:

Items must be damaged unused, unopened, and in original packaging faulty or damaged.
Return requests must be made within 48 hours of receiving your order
You must provide proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene reasons, the following items cannot be exchange.

Opened or used cosmetic products
Skincare or makeup that has been tested or tampered with
Gift cards or promotional items

exchange sent without prior approval will not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs
We recommend using a tracked delivery service
We are not responsible for lost or damaged return parcels

5. Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Original shipping costs are non-refundable

6. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

Contact us within 48 hours of delivery
Provide clear photos of the issue
We will offer a replacement, exchange, or full refund

We will cover return shipping costs for faulty or incorrect items.

7. Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please:

Return the original item (if eligible)
Place a new order

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your payment provider (processing times vary)
If still unresolved, contact us at [Insert Email Address]

Terms and Conditions

Return and Refund Policy

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