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SHIPPING & RETURNS/ TERMS & CONDITIONS
Sienna Cosmetics London delivers across the world with the delivery methods outlined below. We’re constantly striving to improve your experience, and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updates.
Orders placed outside of working hours after the cut-off time 5 pm and/or during any public holiday will be deemed placed on the first working day following the Order's submission.
Delivery timelines are estimates, see further details below. Order delivery may face delays during promotional activity, sale season and bank holidays — during this time, next-day delivery may not be available. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
RETURN POLICY:
For hygiene reasons, our products cannot be refunded, unless faulty.
FAULTY GOODS
Products damaged or defective upon delivery may be returned for exchange. Please inspect product upon receipt and contact us immediately to file a report and provide feedback.Sienna Cosmetics London will then make a determination, in its reasonable discretion, whether the claimed defective item is eligible for exchange based on the information you provide us.
Any items delivered to you which are received broken or faulty will be exchanged free of charge Please contact the online customer service by emailing us at and we will assist you in the process including a courtesy return label for you to ship item back.
Shipping time frames are next working day,3 to 5 days delivery .
RETURN POLICY:
For hygiene reasons, our products cannot be refunded, unless faulty.
FAULTY GOODS
Products damaged or defective upon delivery may be returned for exchange. Please inspect product upon receipt and contact us immediately to file a report and provide feedback.Sienna Cosmetics London will then make a determination, in its reasonable discretion, whether the claimed defective item is eligible for exchange based on the information you provide us.
Any items delivered to you which are received broken or faulty will be exchanged free of charge Please contact the online customer service by emailing us at and we will assist you in the process including a courtesy return label for you to ship item back.
Shipping time frames are next working day,3 to 5 days delivery .