PRIVACY POLICY

Privacy Policy – Sienna Cosmetics London

Effective Date: [01/05/2026]

Sienna Cosmetics London (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

1. Who We Are

Sienna Cosmetics London is a beauty and cosmetics brand based in London, United Kingdom.

2. What Information We Collect

We may collect the following personal data:

• Personal Details: Full name
• Contact Information: Email address, phone number, billing and delivery address
• Payment Information: Processed securely via third-party providers (we do not store card details)
• Order Details: Products purchased, order history
• Technical Data: IP address, browser type, device information
• Marketing Preferences: Your choices for receiving promotions

3. How We Collect Your Data

We collect data when you:

• Make a purchase on our website
• Create an account
• Subscribe to our newsletter
• Contact us via forms or email
• Browse our website (via cookies)

4. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Communicate with you about purchases or enquiries
• Provide customer support
• Send marketing emails (only if you opt in)
• Improve our website and services
• Prevent fraud and ensure website security
• Comply with legal obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on:

• Contractual necessity (to fulfil your orders)
• Legal obligations
• Legitimate interests (to improve our services)
• Consent (for marketing communications)

6. Sharing Your Information

We may share your data with:

• Payment processors (e.g. Stripe, PayPal)
• Delivery companies (e.g. Royal Mail, courier services)
• Website and IT service providers
• Marketing platforms (only with consent)

We do not sell your personal data.

7. International Transfers

Some of our service providers may be based outside the UK. We ensure your data is protected through approved safeguards.

8. Data Security

We take appropriate measures to protect your data, including:

• Secure servers
• SSL encryption
• Restricted access to personal data

9. Data Retention

We keep your data only as long as necessary to:

• Complete transactions
• Meet legal, tax, and accounting obligations

10. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

11. Cookies Policy

We use cookies to:

• Ensure website functionality
• Analyse traffic
• Improve user experience

You can manage cookies through your browser settings.

12. Marketing Communications

You will only receive marketing emails if you opt in.
You can unsubscribe anytime using the link in our emails.

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new effective date.

15. Contact Us

If you have any questions about this Privacy Policy: